Six TFC orders over two years and every one has looked exactly like the last. That is the report.
Paper diary, so I can be precise: quotes back within a working day each time, dispatch inside the quoted three to five working days on all six, certificate lot-specific on all six, water content added on request twice. Where a bank holiday moved a window I was told about it in advance.
I know this is not interesting. Predictability is what I want from this part of my life and I have had it, and somebody should say so somewhere.
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